Privacy Policy

New Horizons Centre for Autism (“New Horizons”, “we”, “us”, or “our”) is committed to protecting the privacy and security of the personal information we collect. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

By using our website or services, you consent to the practices described in this policy.

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Child and family information (child’s name, date of birth, diagnosis information)
• Clinical and assessment records (progress notes, assessment reports, therapy plans)
• Billing and payment information (for service invoicing purposes)
• Website usage data (cookies, IP address, browser type — see Section 6)

We use personal information to:

• Provide and administer autism therapy services
• Communicate with families regarding appointments, programs, and progress
• Process billing and Ontario Autism Program (OAP) funding claims
• Meet legal and regulatory obligations
• Improve our programs and services
• Send occasional newsletters or program updates (with your consent)

We take the security of your personal information seriously. We use physical, administrative, and technical safeguards including secure record storage, restricted staff access to client information, ongoing staff privacy training, and encrypted communications where applicable. No method of data transmission is 100% secure, and we cannot guarantee absolute security.

We do not sell or share your personal information with third parties for marketing purposes. We may share information with:

• Service providers acting on our behalf (e.g., billing systems, secure communication platforms) under confidentiality agreements
• Your child’s school or other healthcare providers, with your written consent
• Regulatory or government bodies as required by law (e.g., mandatory reporting obligations)

Our website uses cookies and similar technologies to analyze website traffic and improve user experience. We use analytics tools (such as Google Analytics) that collect anonymized data about visitor behaviour. You can disable cookies through your browser settings at any time. By continuing to use our website, you consent to our use of cookies as described in this policy.

You have the right to: (a) access the personal information we hold about you; (b) request corrections to inaccurate information; (c) withdraw consent for non-essential uses of your information; (d) request deletion of your information, subject to legal retention requirements. To exercise any of these rights, please contact our Privacy Officer at the address in Section 9.

We retain client records for a minimum of 10 years following the conclusion of services, as required by professional and regulatory standards. Website analytics data is retained for up to 26 months.

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page will reflect any changes. Continued use of our services following any update constitutes your acceptance of the revised policy.